New Customer Service Center Kiosks Available for Fair Fares Enrollment

Photo Courtesy of Marc A. Hermann / MTA

Over 375,000 New Yorkers Now Enrolled in Fair Fares Program

New York City Residents Can Visit 15 MTA Customer Service Center Kiosks to Enroll

15 New Customer Service Centers Coming Next Year

The Metropolitan Transportation Authority (MTA), in its continued partnership with New York City Department of Social Service’s (DSS) Fair Fares program, is announcing that customers can now visit 15 Customer Service Center (CSC) kiosks with newly installed iPads, where on-site enrollment in the discounted transit fare program will be available. The announcement comes as the number of New York City residents enrolled in the Fair Fares program has reached more than 375,000.

Customer Service Centers are now open 24/7 in the following stations:

The Bronx

• 161 St-Yankee Stadium B, D, 4    
• Fordham Rd 4  
• Parkchester 4  

Brooklyn

• Atlantic Av-Barclays Ctr B, D, N, Q, 2, 3, 4, 5                 
• Coney Island-Stillwell Av D, F, N, Q     
• Myrtle-Wyckoff Avs L, M   

Manhattan

• 34 St-Penn Station 1, 2, 3    
• 125 St 4, 5, 6    
• 168 St A, C, 1    
• Fulton St A, C, J, Z, 1, 2, 3, 4, 5          
• Times Sq-42 St N, Q, R, W, S, 1, 2, 3, 7          

Queens

• Flushing-Main St 7  
• Jackson Hts-Roosevelt Av E, F, M, R, 7      
• Sutphin Blvd-Archer Av-JFK Airport E, J, Z    

Staten Island

• St. George SIR  

New York City residents looking to enroll in the Fair Fares program can visit the Access HRA website on any of the CSC kiosks’ iPads to begin the application process. Once there, customers can download the ACCESS HRA app to upload documents that may be requested. If approved, an OMNY card will be mailed to the customer.

The MTA is also expanding the number of CSCs to 30 by 2026. A final list of the 15 additional stations with new CSCs will be announced in the coming months. Customer Service Centers feature services historically provided by the MTA exclusively at 3 Stone Street in Lower Manhattan in the neighborhoods where riders live. The centers comprise repurposed booths and retail outlets, and feature enhanced accessibility, OMNY technology, and a dedicated, more welcoming visual presentation for customers through new lighting, branded wrapping, and canopies. 

In addition to the 15 CSCs across New York City, customers can also visit any of the five Fair Fares offices – one for each borough – where members of the Fair Fares team are available to help Monday to Friday, 8:30 a.m. to 5:00 p.m. The five offices are located at:

• 132 West 125th Street, 4th Floor, in Manhattan
• 201 Bay Street in Staten Island
• 2400 Fulton Street, 4th Floor, in Brooklyn
• 888 Garrison Avenue, 3rd Floor, in the Bronx
• 165-08 88th Avenue, 3rd Floor, in Queens

MTA Mobile Vans also visit 58 locations across the city where customers are able to:

• Enroll in the Fair Fares program
• Apply for Reduced-Fare or get help with an application
• Get more information about OMNY and sign up
• Transfer value from MetroCard (full-fare or Reduced-Fare) to an OMNY card
• Report a lost/stolen Reduced-Fare MetroCard
• Ask the MTA about any OMNY-related issues
• Add money to OMNY cards

The MTA has partnered with the City of New York on raising awareness and helping customers sign up for Fair Fares since 2022. Enrollment in discounted fare programs, such as the Fair Fares program, was one of several recommendations made by the Blue-Ribbon Panel on Fare and Toll Evasion in the transit system. 

For more information on how to save money on transit fares, customers can visit mta.info/save.