Amazon (NASDAQ: AMZN) has been named the 2021 recipient of the Food Industry Association’s Food Safety Innovation Award for demonstrating a commitment to the advancement of food protection through performance, practice, creation, sustainment and leadership.
“We are constantly innovating to find ways to delight our customers, while keeping them safe throughout their shopping experience” said Allison Jennings, Director, Worldwide Food Safety, Compliance, & Quality at Amazon. “It is exciting to see artificial intelligence, machine learning, the internet of things, and other yet undiscovered technologies being leveraged across industries and government to drive innovation for us all – especially during these unprecedented times.”
The award recognizes companies that have made an innovative contribution and commitment to food safety. In its release, the nomination committee stated that “Amazon has grown a culture of innovation through its Leadership Principles that drives the company to continue advancing food safety and compliance on behalf of its customers.” The committee also cited specific programs such as Amazon’s Customer Feedback Monitoring program that allows Amazon to listen to customer reviews, customer return comments, questions and answers, and customer service department contacts which helps drive its safety and compliance processes across all product lines.
Food safety remains a priority for the food retail industry and FMI regularly works with partners to promote the advancement of food protection.
Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. Customer reviews, 1-Click shopping, personalized recommendations, Prime, Fulfillment by Amazon, AWS, Kindle Direct Publishing, Kindle, Fire tablets, Fire TV, Amazon Echo, and Alexa are some of the products and services pioneered by Amazon. For more information, visit amazon.com/about and follow @AmazonNews.
As the food industry association, FMI works with and on behalf of the entire industry to advance a safer, healthier and more efficient consumer food supply chain. FMI brings together a wide range of members across the value chain — from retailers that sell to consumers, to producers that supply food and other products, as well as the wide variety of companies providing critical services — to amplify the collective work of the industry. www.FMI.org